I keep a 25-year-old RD400 piston on my desk as a reminder not to trust the supposed experts. Said piston has a large hole in the top, because the local Yamaha dealer (now out of business -- surprise!) replaced my one range colder than standard plugs with one range hotter, when I brought my mildly tweaked RD400 cafe racer in for a routine tune-up. Made less than 20 miles before it seized up.
Since then, I have done more of my own work, and made sure to get referrals for dealers or other shops for whatever work I NEED to outsource. Just like with your family doctor, you do need to find one you can trust so he/she is there when you need it.
Certainly, when you have a bad experience at the dealer, particularly if it is not satisfactorily resolved, you should take your business elsewhere and let everyone else know. Let the marketplace weed out the underperformers.
Bob
Since then, I have done more of my own work, and made sure to get referrals for dealers or other shops for whatever work I NEED to outsource. Just like with your family doctor, you do need to find one you can trust so he/she is there when you need it.
Certainly, when you have a bad experience at the dealer, particularly if it is not satisfactorily resolved, you should take your business elsewhere and let everyone else know. Let the marketplace weed out the underperformers.
Bob