That seems rather backwards. My SV clunks into first when cold, but after a few minutes it's mostly fine, except for throwing me out of gear under hard acceleration. Even more strange is the first three being the smooth gears.
I don't have an answer for you, but if the dealer uses the actual words of 'that is normal' it is the moment alarm bells start going off in my head. It's basically the equivalent of 'well that has never happened before', something which gets used frequently in my industry, and which generally means they've got no idea and possibly little interest in figuring it out. I bet if your bike wasn't under warranty they'd be clamoring to tear it apart.
I don't have an answer for you, but if the dealer uses the actual words of 'that is normal' it is the moment alarm bells start going off in my head. It's basically the equivalent of 'well that has never happened before', something which gets used frequently in my industry, and which generally means they've got no idea and possibly little interest in figuring it out. I bet if your bike wasn't under warranty they'd be clamoring to tear it apart.