I think one of the main issues here is how long they extended the warranty for the bad cam. The article doesn't say. Also, how many bikes were affected?
Harley seems to have admitted a design flaw. Sounds to me like there should be a recall. If I owned a Twin Cam and that cam went bad after the warranty extension expired, theyd have one hell of a fight getting 495 bones out of me. I can be mean when it comes to robbery. And even meaner if Im stuck on the side of the road with a broken cam and nothing to do but ponder why Im being inconvenienced and how much time Im wasting.
I just need to say this: While I appreciate all motorcycles, and admire Harley Davidson for their great business and branding success, the Harley Cults loyalty seems to be taken advantage of here. I understand the lure of HD lifestyle brand and the appeal of exclusivity as well as anyone (yes, I am in Advertising), but this smells of a particular kind of arrogance. The same kind that of arrogance that got them beaten up by the British manufacturers, and later, the Japanese. Let them eat cake?
This is why I too ride a Kawasaki.
Then again, I dont have all the info here. So if anyone else does, please enlighten me.