I can't remember the exact details Motorcycle Consumer News had on the warranty situation, but I can remember that a manufacturer cannot require you to have work done at it's own dealership. If you have work done at a certified independent mechanic shop, Kawasaki cannot void the warranty for just that reason. I have had initial service done for all 3 new bikes I bought at the dealership because I know the mechanic, and it's more than just changing oil and checking the valves--he checks for loose nuts, suspension issues, loose/rubbing wires, etc. He knows what is supposed to be where more than I do on a bike I've only had for 600 miles. After initial service, I take care of the small stuff and have him deal with anything I'm not comfortable tackling.