"Hello, thank you for calling OnStar!"
"My baby is trapped in the car and my door won't unlock! My keys fell in a puddle and I think the control doohickey shorted out!"
"All right Ma'am, I'm going to help you with this. Your baby is going to be ok."
"Oh, THANK YOU!"
"Ok Ma'am, I want you to approach the car from the Driver's side. Do you see that round hole under the door handle?"
"Yes, I see it."
"Ok, there is a key on your ring that will fit in that hole. It's the one you use to start the car."
"Yes, I see it."
"Put the key in the hole and rotate it to the left."
"OH THANK GOD! THE DOOR OPENED! ONSTAR IS SO GREAT!"
(laughter, tears of joy, baby crying in background)
"Thank you for calling OnStar Ma'am. Please see your authorized GM dealer to have the key fob battery changed."