Yeah, I also had a bad experience at an HD dealership. Killing time on business trip I visited an out-of-town dealer, who knew upfront I was not a sales prospect. Asked him a technical question about design of the Softtail swingarm. He spent a 1/2 hour explaining it to include printing out the schematic from the on-line service manual. He also insisted I drink his coffee. Well, I've about had it with those arrogant, incompetent HD dealerships. Won't be going back there any time soon.