I came very, very close to buying a Buell this summer and it was the poor sales staff and local rider experience with service that kept me away. JD's ratings were consistent with my experience there. While the Buell is a very easy bike to maintain, when something goes way wrong with it, you gotta have some support.
I've bought Hondas, Yamahas and Kawasakis new locally and my experiences parallel JD in every respect except that I have an excellent Yamaha dealer and their sales and service are both stellar.
But what really struck me with all the JD stuff is just how well (across-the-board) Victory did relative to those very well established and reputable companies. Outstanding job there Victory. Come out with something a bit more maintstream (and they won't sell) and I may consider buying one. Your current product mix just doesn't do it for me. I'm on a cruiser now but I'm hoping it's just the result of a brain tumor and will soon pass.